• Currently Pictures & Words delivers within South Africa only
  • Handling and delivery within South Africa is done via courier. We do not make use of the postal service as we would like to ensure that you receive your order timeously
  • Pictures & Words delivers to all major metro areas in South Africa within 3 working days and outlying areas between 5 and 7 working days. We make use of The Courier Guy and Fastway Couriers who deliver between 8am and 5pm from Monday to Fridays
  • If your order is urgent (we all forget birthdays at some point ☺) please mail us with your name & order number so we can do our best to arrange a fast shipment for you, this will however be at an additional cost
  • If your order is delayed due to a stock shortage, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so
  • Please send your returns to: Pictures & Words, 14 Aandbloem street, Devil’s Peak Estate,Cape Town, 8001


  • We currently have 3 payment options:
    • Credit Card
    • Payfast
    • EFT

Our bank details are:

Pictures & Words
First National Bank
Account Number: : 62419235298
Branch Code: 201511

Please be sure to use your order number received as a payment reference and please email the proof of payment through to us at info@kids.shweetproducts.com.


  • Pictures & Words offers full returns and exchange or refund if you are not completely satisfied with your product. We will happily refund/exchange any unused merchandise returned within 7 days of purchase upon production of your receipt, as long as the product(s) are returned in an unused condition and in their original packaging (shrinkwrap has to stay in tact).
  • Returns are to be repacked in suitable packaging (a box) and/or protective material to ensure it is not damaged during transport. Your refund or replacement options will be affected if the product and any branded product packaging is returned in a poor or unsellable condition, where a return is not due to a fault or error
  • We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please email info@kids.shweetproducts.comprior to sending goods back.
  • Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card
  • Please send your refunds to: Pictures & Words, 14 Aandbloem street, Devil’s Peak Estate, Cape Town 8001.


  • You may cancel your order if it has not been dispatched or within 7 working days of receipt of the payment. If you wish to cancel your order, please email us atinfo@kids.shweetproducts.com to cancel
  • We will refund the cost of your order including delivery charge if the order has not been dispatched or if you have informed us of the cancellation within 7 working days of the receipt of goods. You will need to cover the costs for the return postage